• Nicole Saunders

  • 2021년 06월 06일 16:10

  Zendesk Community Manager

  Hi Sudheer -

  Can you tell us more about the business case for why this is needed and how significant of an impact this would be for your organization?

• Sudheer Gobburu

  • 2021년 06월 06일 16:15

  Hi Nicole,

  We have a request from couple of customers where the tickets need to be closed by a particular user in that respective organization. This is a requirement from our customers which we are trying to meet if feasible.

  Thanks,

• Nicole Saunders

  • 2021년 06월 07일 17:52

  Zendesk Community Manager

  Thanks for the additional context, Sudheer.

  If other users have similar need, please up vote Sudheer's original post and add your own use-case in the comments below.

• Sudheer Gobburu

  • 2021년 07월 13일 19:44

  Nicole - I see that there are no up votes yet on this request. Can you please let us know if the request would be taken up for enhancement? If yes, what would be the tentative timeline to add this feature in the product.

   

• Nicole Saunders

  • 2021년 07월 23일 16:43

  Zendesk Community Manager

  Hi Sudheer,

  I'm not a product manager, I manage the community. So I don't have any influence on what gets on the roadmap or when.

  That being said, I can say that if the request receives no or few votes, it's unlikely that it's something the product team would prioritize. We receive thousands of suggestions every month and have to be ruthless in how we prioritize them. So, features that are high in for many customers are the ones that tend to get on the roadmap.

  This feature request will remain open so others can up vote and add their use-cases, but given that this isn't currently prioritized and that we plan our roadmaps 9 months out on a quarterly cycle, even if we get a lot more engagement I wouldn't expect it to get prioritized before 2022.

• Sudheer Gobburu

  • 2022년 01월 12일 15:52

  Hi Nicole,

  Can you please let us know if this enhancement is going to be prioritized for 2022?

   

• Nicole Saunders

  • 2022년 01월 12일 19:23

  Zendesk Community Manager

  Hi Sudheer,

  I'm not the person who determines the priority. I would still not expect it to be high priority since we haven't heard from other customers in this thread, but we'll have to wait for the product manager to weigh in. 

• Sudheer Gobburu

  • 2022년 09월 19일 09:29

  Hi Nicole,

  As we are nearing the end of 2022, Can you please check with your product manager to see whether this feature would be added in Zendesk this year.

  Thank you!

• Sudheer Gobburu

  • 2022년 09월 27일 06:36

  Nicole Saunders Can you please provide an update?

   

• Daniel Shteingart

  • 2023년 04월 02일 18:14

  Can you please provide an update?

댓글을 남기려면 로그인하세요.