최근 검색


최근 검색 없음

'In Queue' button for Agent Workspace too big, easily accidentally clickable



image avatar

Dakota

Zendesk Luminary

2021년 3월 23일에 게시됨

Is there any way to add a prompt like "Are you sure you want to join a chat?" when you click the 'In Queue' button just to prevent accidentally being forced into a live chat?

Twice today I have accidentally clicked that 'In Queue' button instead of the search button and ultimately had to respond to customers before transferring them to actual agents.

This would be so awesome to have, thank you!


7

0

댓글 0개

댓글을 남기려면 로그인하세요.

원하는 정보를 못 찾으셨나요?

새 게시물