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App not showing conversations
답변함
2021년 9월 13일에 게시됨
My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up with a message saying no conversation URL.
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최근 검색
최근 검색 없음
2021년 9월 13일에 게시됨
My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up with a message saying no conversation URL.
0
댓글 1개
Jeff C
Hello Cheryl,
If you are looking into replying to a live conversation on a Chat ticket, the app to use would be the Zendesk Chat app. I see on your screenshot that this is the Zendesk Support app instead and it does not offer the functionality to reply to live conversations.
Let me know if there are any other questions!
Jeff C
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