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Attaching files to tickets with user consent
답변함
2021년 8월 03일에 게시됨
Hi Zendesk,
Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to us.
Those logs are registered in a text file which is storaged in the end user device Android folder, which is hard to find. This is why we would like to attach that file to each ticket by ourselves, this way the user won't need to look up for that file.
Can we do that in case they give us permissions to access their storage?
Greetings,
Nacho.
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댓글 3개
Cheeny Aban
Hi Nacho,
Unfortunately, that is not possible. We don't have a way to capture or access the customer's device storage information, and automatically attach them to tickets.
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Nacho Cortés
Hi Cheeny!
Thank you for your quick answer!
After seen that this is not posible, can we set the text of a box, placing all those logs I was talking to you about, and make them not readable/ editable by the end user?
Otherwise, do you see any better and realistic solution to all this?
Greetings,
Nacho.
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Cheeny Aban
Hi Nacho,
That's not a feature that exists on SDK and there's no API either to capture logs. If you are using a provider, we have a callback to confirm success or not, or other processes to confirm that a ticket has been submitted, but we don't have any log capture feature.
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