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Set Trigger based on Organization Notes
답변함
2021년 6월 17일에 게시됨
I would like to create a trigger that posts an Internal Note of the content in the Organization Notes for every ticket from that Organization - would that be possible?
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최근 검색
최근 검색 없음
2021년 6월 17일에 게시됨
I would like to create a trigger that posts an Internal Note of the content in the Organization Notes for every ticket from that Organization - would that be possible?
1
댓글 2개
Jacob the Moderator
Hi Laura,
Looks like someone has had a similar idea over here:
https://support.zendesk.com/hc/en-us/community/posts/360031398273-Create-a-private-comment-automatically
For your message, you should be able to use the following placeholder:
{{ticket.organization.notes}}
If you want this to happen only for tickets from a specific organization, your conditions should look something like this:
Hope this helps you out.
1
Ben Wanless
Hello!
Anyone looking to use the Notes or Details field as a Trigger Condition should see my request here: https://support.zendesk.com/hc/en-us/community/posts/4407658323866
Best,
Ben Wanless
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