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ability for side conversation emails to open new tickets in other departments

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Matt Brownstein

2021년 8월 19일에 게시됨

Currently there is no trigger to create new ticket for a different work group nor can we send an email to open a ticket with a different group due to the email address being a ZD forwarded address...  Seems like this should be an easy fix...

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    Daniel Hamrick

    Hi, 

    I have recently added another department (group) to zendesk and we often send requests back and forth between departments, were you able to find a solution that works for you? 

     

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    Amie Brennan

    Hey Team,

    Have you checked out the Tasks & Subtickets app inside Zendesk. It can help you create a new ticket based off certain criteria on the primary ticket which is all linked together for reporting purposes. You can check it out here:

    https://www.zendesk.com/apps/support/86381/tasks-and-subtickets/?q=mkp_tasks

    Hope this helps. :)

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