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Add warning about exceeding max CC numbers
2021년 8월 12일에 게시됨
Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.
The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have. Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added. There's no error message - it simply doesn't do it.
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댓글 2개
Heather Rommel
Adding a comment to say yes we'd like a warning, email, alert, something and let us configure who it goes to. Even a way to do this in a trigger would be helpful!
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Amisha Sharma
Hello all,
Thank you for providing feedback on this feature request. We are currently monitoring this post and will work towards prioritizing this on our roadmap. Thank you for your continued engagement. Thanks!
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