Side Conversation Improvements
Would like to be able to insert tables or grids that retain their formatting when pasting them into side conversations. For example, if you copy a calculation grid from Excel and paste into a side conversation, it removes all the formatting and is very difficult to view. This works fine in the standard part of ZenDesk tickets, as the grid stays intact, formatted correctly, but does not in side conversations. Is there a way to have side conversations function the same as the regular Public Reply and Internal Note sections do?
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Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!
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Love this idea ^^
Somewhat related: would love for admins to be able to define a standard template for "side conversations" messages.
I think this would be an efficient way of coercing agents to include relevant details on a ticket when they ask for a second opinion in Slack. -
Our team as well notice we loose formatting of table
+1 on making this feature on side conversation!
Toby Sterrett you maybe have an update to share? thanks
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Hi all. We are getting close to shipping the same underlying editor as the main ticket composer, so that will put us in a much better place to support tables. No timeframe just yet, though.
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Hi Zendesk team (Toby Sterrett)
Any updates on this one?
Sparkly's app "Tables". (Real Connections BV (EMEA RESELLER) EUR) is very good but unavailable on side conversations,
Best regards,
Raphaël
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Hi, any updates?
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Hi Zendesk team,
Any updates on this feature? We are keen to this feature as well! Thanks!
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+1 on this. Any update?
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Hi Zendesk Team,
Please let us know if we have any updated information this feature.
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Hi folks, we don't have a timeframe update on this yet, unfortunately. If we make any breakthroughs on this we'll be sure to update you here.
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