최근 검색
최근 검색 없음
Internal/public notes edit
답변함
2021년 2월 15일에 게시됨
Hello,
We would like to our agents to be able to edit/delete internal/public notes and wondering why this hasn't been enabled in the first place.
Thanks,
Ramin
3
1
최근 검색
최근 검색 없음
2021년 2월 15일에 게시됨
Hello,
We would like to our agents to be able to edit/delete internal/public notes and wondering why this hasn't been enabled in the first place.
Thanks,
Ramin
3
댓글 1개
Sushant A
Hi @...
Internal and public Comments in tickets are not editable because ticket comments are considered a System of Record.
This article may help
Can I edit a ticket comment once it's saved to the ticket?
-Sushant
-2