I am the system and business owner of Zendesk for Achievement First Charter Schools, ~40 high-performing charter schools in New York, Connecticut, and Rhode Island. We use Support, Guide, and Explore primarily, and have been interested in Chat, but haven't moved forward there as of yet. We primarily support IT and Systems based tickets, but also support assessments, marketing, HR, and finance tickets within our organization on Zendesk.
Curious to connect with other accounts that are based in education, share ideas and best practices. For example, our team created this Vision of Excellence (VOE) for support responses, primarily pointed towards an IT agent, but we feel it can fit most any support response.
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