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New Request Page: Match validation based off 2 custom fields

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Patrick Lieu

2021년 10월 02일에 게시됨

Hi All!

I'm surprised no one has asked this before - a simple request with what I assume to be a complicated solution.

Scenario: An end user would like to update their email address, and we would like the end-user to enter their new email address twice (two separate custom fields) - this is to reduce the possibility of entry errors.

Problem: Is there a way to validate that the two custom fields match exactly?
I assume this could be coded through either JSscript or by setting regex validation in the second custom field.

Any and all help would be appreciated! 

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Patrick,

    There isn't a native feature that will perform this validation.  But you can accomplish this with custom JS in your Help Center theme that checks the custom field values before form submission.  Here's a sample demonstrating the concept that you can use as a starting point:

    //replace <ticket_field_id> with the ID of each custom ticket field

    var newRequestSubmitButton = $(".request-form input[type=submit]"),
          customFieldOne = $("#request_custom_fields_<ticket_field_id>"),
          customFieldTwo = $("#request_custom_fields_<ticket_field_id>");

      newRequestSubmitButton.on("click", function(e) {

       //if the two fields' values match, allow form submission to proceed
        if(customFieldOne.val()===customFieldTwo.val()){
          return;
        }

        //otherwise, stop the submission
        e.preventDefault();

        //code to display an error message to the user

      });

    Best,

    1

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    Patrick Lieu

    Christopher Kennedy, 

    Amazing, thank you!

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