Chat / conversation history is missing on Android Chat SDK v2

7 댓글

  • Branimir Skarica

    I'm seeing the same behavior as the OP.

    I don't expect conversations from previous sessions to appear. Instead, I would expect the conversation related to the user's current session to be preserved when closing/reopening the screen.

    The messages are not restored when the screen is reopened. Is there a way to make this work without using JWT authentication?

     

     

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  • Lana V.

    Getting the same problem. When I switch from the chat to other apps, on returning to the conversation the chat is open empty untill someone types in a message (either user, or agent).

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Lana, 

    Did the issue persists after logging in and out, clearing cache and cookies and using an incognito browser? If yes, I would suggest that you collect some ticket Ids and initiate a conversation with us so we can take a closer look. 
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  • Lana V.

    Hi,

    The problem is with an android app, and not in a browser.

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  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Lana,
     
    Can you confirm the version of the Android Chat SDK that you're using?  This sounds like an issue that was addressed in version 3.3.3.
     
    Best,
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  • Lana V.

    Hi,

    We'r using chat sdk v2. And as per these instructions https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/getting-started/
    zendesk_chat = ‘3.3.2’
    zendesk_messaging = 5.2.2

     

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  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Lana,
     
    Thanks for confirming.  Can you try testing using the latest version of the Chat SDK and let me know if you can still reproduce this behavior?
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