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Customize Talk Widget fields to make mandatory



2021년 5월 03일에 게시됨

We would like to make "Name" and "How can we help" mandatory fields in the Request a Callback form. Will save our agents time and we need to get this info anyway.  Thanks!  


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Nicole Saunders

Zendesk Community Manager

Thanks for taking the time to post your idea, Lisa.

If other users would like to see this kind of functionality, please up-vote Lisa's post and share your thoughts in the comments below.

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This is an absolute necessity for this feature. We would also like to collect emails too. But, at minimum, getting a name and summary of the call makes things much more efficient.

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