최근 검색

최근 검색 없음

Live Calls - Filtering By Group not Line on Talk Dashboard

image avatar

Alex Nehrkorn

2021년 4월 20일에 게시됨

On the Talk Dashboard, we can monitor live calls by line (filter by line). Since calls are routed to specific groups; we'd like to have an option to monitor live calls by group in addition to by line. 

For example, we have the same phone line for both clients and customers. Clients go to one group, customers go to another group. If we filtered by group, we could see how many calls from just customers are holding. 

0

1

댓글 1개

날짜
    image avatar

    Amie Brennan

    Hi Alex,

    Side note to the above for you, if you have Explore Enterprise, you can use the Live Talk Dashboard inside Explore which allows you to filter by groups, as opposed to Lines which you're currently used too. 

    You may also want to check this article here on the differences between the Explore V Support Talk Live dashboards.

    https://support.zendesk.com/hc/en-us/articles/360060837533-Discrepancies-between-the-Talk-Live-calls-dashboard-and-the-Explore-Enterprise-live-dashboard

    Hope this helps. :)

    Best,

    Amie

    0

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물