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I want to limit the list of related articles in the Help Center to the category of the article currently being displayed.

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平中　大次郎

2021년 7월 21일에 게시됨

Hello.

As far as the ZenDesk articles below are concerned, there is no function to narrow down the related article list by category.
https://support.zendesk.com/hc/en-us/articles/224934288

Our help center divides the categories by product, and if the related article list is narrowed down to the current article category, it will be more relevant and more effective.

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    Trapta Singh

    Zendesk LuminaryCommunity Moderator

    Hi,

    I am afraid to say but there is no such way to do it natively in Zendesk. Though I am not sure about sone custom workaround.

    Thanks
    Trapta

    0

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    Wesley Jew

    I have a very similar request. It would be nice to be able to limit how many related articles are listed. Some of our articles are only a paragraph and to have 48 "related" articles is not a good look nor experience for our customers and users. Also, to be able to have control over which articles that are actually related would be nice too. It seems that the control is based on where a user clicks, which can be to an article that has no relation to the original article. It should be simple coding to be able to edit this.

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