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Ability to create views by Followers
2019년 7월 12일에 게시됨
Would be great t be able to create views based on ticket followers. For example: All Tickets that I am a follower of. This is relevant to ZenDesk Support.
25
9
최근 검색
최근 검색 없음
2019년 7월 12일에 게시됨
Would be great t be able to create views based on ticket followers. For example: All Tickets that I am a follower of. This is relevant to ZenDesk Support.
25
댓글 9개
공식
Brett Bowser
Hey everyone,
Looks like this is a duplicate feedback post to this one: Use Followers as VIEW parameter conditions
We do have this functionality planned but feel free to keep sharing your feedback there if you have any other suggestions :)
Thanks for taking the time to share this with us!
0
Dan Cooper
On your user profile page, you do have the option to select a Followed tickets view, but it isn't very robust in that you don't have the same level of control as you do on the Views screen.
It would be great to have some of these 'out of the box' views work more like standard views in that everyone has different workflows and these can be very limiting, and for those that need these regularly, it's hidden away.
4
Rudy Castro
Dan Cooper, thank you for listing this as a workaround. I agree with the original request by Tim Scott in that we should be able to build views for teams based on tickets they are following or CC'd on.
3
Jamie Cormack
We would also like to be able to create views that show you all the tickets you are following.
4
Abigail Iliesi
I've already posted a comment and created a community post about this issue, but I want to add to this thread as well for visibility's sake.
It'd be great if an upcoming beta could provide us with the ability to specifically reference Followers within Triggers, Automations, Views, Macros, etc. The following features would be immensely useful:
14
Ruddy DEROSIERS
I agree with all of the above comments.
Time to wait a few months (years?), Has someone found a way to list these tracked tickets thanks to the API?
Thx
Ruddy
1
Permanently deleted user
Yes, please add this....
0
Marjana Cowan
Agreed! This would be very useful.
0
Lynn Voie
adding my vote to make this available as we could really use this
-1