• 공식 댓글

  Brett Bowser

  • 2023년 04월 10일 17:53

  Zendesk Community Manager

  Hey everyone,
  
  Looks like this is a duplicate feedback post to this one: Use Followers as VIEW parameter conditions

  We do have this functionality planned but feel free to keep sharing your feedback there if you have any other suggestions :) 
  
  Thanks for taking the time to share this with us!

• Dan Cooper

  • 2019년 07월 12일 21:16

  Community Moderator

  On your user profile page, you do have the option to select a Followed tickets view, but it isn't very robust in that you don't have the same level of control as you do on the Views screen. 

  

  It would be great to have some of these 'out of the box' views work more like standard views in that everyone has different workflows and these can be very limiting, and for those that need these regularly, it's hidden away.

• Rudy Castro

  • 2019년 07월 23일 17:12

  Dan Cooper, thank you for listing this as a workaround. I agree with the original request by Tim Scott in that we should be able to build views for teams based on tickets they are following or CC'd on.

• Jamie Cormack

  • 2019년 11월 04일 10:35

  We would also like to be able to create views that show you all the tickets you are following.

• Abigail Iliesi

  • 2019년 12월 03일 19:33

  I've already posted a comment and created a community post about this issue, but I want to add to this thread as well for visibility's sake.

  It'd be great if an upcoming beta could provide us with the ability to specifically reference Followers within Triggers, Automations, Views, Macros, etc. The following features would be immensely useful:

  • A Followers type/condition within Triggers
  • An Email user > (followers) action within Triggers
  • An Email user > (CC's) action within Triggers
  • A Ticket: Follower condition within Views
  • A Ticket: Follower condition within Automations
  • A Follower action within Macros (with a drop-down menu similar to Assignee)
  • A few ticket.follower placeholders within the comment/description action in Macros
  • More customization options in regard to Follower email notifications (Settings >Tickets > CCs and Followers)
• Ruddy DEROSIERS

  • 2021년 06월 01일 09:18

  I agree with all of the above comments.

  Time to wait a few months (years?), Has someone found a way to list these tracked tickets thanks to the API?

  Thx

  Ruddy

• Permanently deleted user

  • 2022년 01월 14일 09:11

  Yes, please add this....

• Marjana Cowan

  • 2022년 03월 11일 17:47

  Agreed! This would be very useful. 

• Lynn Voie

  • 2023년 03월 17일 15:30

  adding my vote to make this available as we could really use this

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