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Allow editing of "Your email address" text description on "Submit a request"
답변함
2017년 7월 12일에 게시됨
We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the default "Submit a request" form. As a University, users bring all sorts of strange email addresses with them -- a number of which do not identify the user filling out the request. We desperately wish to modify this text to read "Your university-provided email address" so that users understand we require this information in order to provide technical support. We waste an incredible amount of time going back & forth with students just to identify who they are before we can even begin providing support to them.
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댓글 35개
Jane Yim
Hello Vlad ! Is it maybe possible to edit or delete the default ‘email address’ field only on a specific ticket form? I'd like to either add description to the default field, or delete the ‘your email address’ field from 1 of my ticket forms - for this form we will have other fields inserted with descriptions. Woudl that be possible?
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Bosko Kovacevic
Hey Vlad
I would also have to rename the e-mail field, but in four languages. German, French, Italian and English. Can you tell me what the procedure would be or what I would have to enter?
General question, wouldn't it be an option to optimise this? I think there are some customers who would like to have the field as a system field in the form and fill it with the dynamic content accordingly?
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Vlad
Hey Jane Yim, yup, you can do different stuff depending on the current form. But what do you mean by removing the email field? It's mandatory so it can not be removed. You can just edit it but using javascript.
So you will need a JS code that is going to work like this: if the current URL contains 12345 (12345 = your ticket form ID) => then change the text of the email label, or add a description under, or…
Bosko Kovacevic Hey mate, so you will need the “dynamic content” option, create an item called eg email-label, and add values for all languages you need.
Then, create a JS code snippet, which will just replace the text needed. You can put the JS code on the “submit a request” page template, or in the JS file of the help center theme you use.
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Tatiana Celentano
I would like to add a description to the “Your email address” field and used the following coding but it didn't make any updates. I am using a custom theme
$('.form-field.string.required.request_anonymous_requester_email label').text('{{dc 'test_email_dc_on_hc'}}');
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Johannes Garske
Is it still possible to change the wording “Your email address” when the user is not logged in?
Nothing posted here works unfortunately :(
I use the newest Copenhagen theme with templating v4.
Thanks!
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