Trigger Received At

완료

2015년 1월 05일에 게시됨

Can we get a Ticket NOT received at option? I have a bunch of support email addresses and don't want duplicate email going to the requester so adding a Ticket NOT received at xxxx@zendesk.com would allow me to specify those channels individually.

댓글 34개

날짜

Bailey Whitaker-Lea

Zendesk Product Manager

2022년 10월 20일

Hi Everyone -

New PM for Triggers & Automations here, catching up on the requests in the Community. It has been great to see all the feedback from you! I certainly understand your frustrations around inconsistent operators and needing more flexible logic to build your triggers. We are actively working towards improving these areas.

As for the original ask in this post, adding 'is not' for the received at condition, I'm working with the engineers to understand the level of effort. It may take a little investigation work, but you can expect an update from me in the next few weeks.

UPDATE:11/17/2022

We have opened an investigation task around adding 'is not' logic to the received at condition. I'll share more once that is complete. Thanks all!