최근 검색


최근 검색 없음

Knowledge Article Templates



2018년 3월 02일에 게시됨

Hi, I have 2 knowledge article templates setup using the knowledge capture app. This works great when you are starting with a ticket. How can those same templates be used if the agent doesn't start with a ticket? The main use case it that they are in Guide and click Add Article. They are presented with a blank page instead of being asked to choose a template.


39

49

댓글 49개

게시물 댓글 달기가 중지되었습니다.

원하는 정보를 못 찾으셨나요?

새 게시물