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Routing Zendesk Talk calls to multiple agents at the same time

답변함


2017년 1월 04일에 게시됨

We need the ability to have calls routed to all available agents when they arrive, not just one person that is available. This is due to the fact we don't want customers waiting for an agent to accept or decline a call before bouncing to the next agent to decide the same thing. If the call was notified to all available agents, then the call would be answered much quicker and improve the customers experience of the system.


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