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Reporting > Search > Tickets Created
2021년 10월 19일에 게시됨
I want to be able to view the tickets that were created after a specific search so that I can better adapt the search articles for what the customers were wanting to know.
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최근 검색
최근 검색 없음
2021년 10월 19일에 게시됨
I want to be able to view the tickets that were created after a specific search so that I can better adapt the search articles for what the customers were wanting to know.
4
댓글 3개
Orsolya Forster
Hi TwinklCares Teamleads,
Thanks for your feedback on the search reporting. At this point, we can give you the number of tickets which were created after a specific search, but I understand that identifying the exact tickets would be very valuable for you on top of that.
I'm capturing your feedback for future product improvements.
Cheers!
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Jitendra
I would also like to have that feature!
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Lue Loudin
This excerpt "Zendesk provides this data with a measure called “tickets created after search” in Analyzing help center search results. You can also click through and read the notes of the ticket afterwards to figure out what questions should be answered in the new article." is from this support article: https://support.zendesk.com/hc/en-us/articles/4408831829402
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