Ability to export filtered list of articles from Manage articles
Currently there is no way, anywhere in Zendesk, to just get a list of all of my articles (someone please correct me if I'm wrong!). I would love to have this ability so that I could create a spreadsheet with all of the articles for auditing purposes. Right now I could look at a list of links to all of the articles in Manage articles but there is no way to know which ones have already been reviewed, add any comments, the reviewers name, etc. If they were all in a spreadsheet this would be easy to do.
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Why is being able to export a simple list of articles with all its attributes (if not content as well) being discussed for years as if it weren't something that SHOULD exist as a basic core feature? I use API and marketplace apps for unusual stuff, generally very specific to my needs. I shouldn't need to use them for something that should exist since the guide was first made available.
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Not a perfect solution but I have used 'Zendesk Explore' to create a list of all the articles in a table showing categories and sections and then export them to a spreadsheet. Unfortunately using the standard metrics and attributes it only picks up published articles. It would be nice to be able to add the tags, permissions, show unpublished etc.. to the export but I have not investigated this or even if it is possible.
Perhaps there is a way of creating new Metrics / Attributes to pull extra data from the list?
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As I review all these comments, it is clear these requests have been sought for quite some time. In late 2023, are we any closer to having any of these capabilities?
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I would love this feature as well. I am doing a complete review of our articles and want to be able to track in the excel. I am making a list of all articles in excel so I can easily manage priority, due dates, owners, etc.
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