Social Messaging - First Reply Time SLA (missing)

32 댓글

  • Mei-E Loh
    Zendesk Product Manager

    Hi Everyone!

    Just wanted to provide an update that FRT in seconds has been released for messaging as of 6 July 2022

    It can now be found in explore>ticket dataset and you can find data backdated up to 14 April 2022 

    Cheers,

    Mei-E 

    0
  • Mei-E Loh
    Zendesk Product Manager

    Hi Unai Roiz

    We also have an update on the SLA feature, this is planned on our roadmap for Q1 2023

    Cheers,

    Mei-E 

    0

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