Guide community tips for Help Center
고정됨Check out these Guide tips for your Help Center!
Follow this post and we'll update you when we add a new tip.
Tips from the community
- Adding a notification banner to your Help Center - contributed by Wes
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Add multilingual welcome note (placeholder text) in search box along with user name - contributed byTeam Diziana
- Add note and warning boxes to your articles - contributed by Daniel Murphey
- How to add tabs to your Help Center home page - contributed by Tal Admon
- Adding a video background on a category page - contributed by Tal Admon
- Request feedback after negative article vote - contributed by Tal Admon
- Recovering deleted Help Center content - contributed by Felix Stubner
- Back up your Help Center articles with the click of a button - contributed by Felix Stubner
- Create a table of contents automatically in Help Center articles - contributed by Nicolas Galluzzo
- How to put all sections and articles on home page - contributed by Vladan Jovic
- Allow community users to post embedded YouTube videos - contributed by Vladan Jovic
- How to show article labels as tags on Help Center articles - contributed by Wes and Jacob C Christensen
- How to export knowledge base content from your Help Center as PDF (get the app) - contributed by Patrick
- Add a home icon to your bread crumb navigation - contributed by Baruch
- Adding colored notes in articles - contributed by Tina Vo
- Add colored notes to articles based on keywords - contributed by Daniel Cooper
- Add expandable promoted article with article body - contributed by Customer Support Theme
- Default table formatting for Help Center articles - contributed by Lucky Herzberger
- Knowledge Capture publishing workflow - contributed by Andrew Schreiner
- Knowledge Capture publishing workflow - contributed by Anton Maslov
- multilingual content creation workflow - contributed by Jacob Christensen
- Our KCS implementation with Zendesk - contributed by Cale Shapera
- Adding an outside (non-helper) link in your header or other pages in your theme - contributed by David Raboy
- Adding agent badges in community - contributed by Brian Scavullo
- Export Guide article data as CSV - contributed by Scott Havard
- Custom Guide color theme selector - contributed by Chris Stock
- How to embed videos with a timestamp in Guide articles - contributed by Zac
- Expanding images in Help Center articles - contributed by Joshua Tallent
- How to get feedback on specific articles in Help Center - contributed by Scott Bowen
- Requiring a ticket attachment if a certain dropdown is selected - contributed by Karen D Snyder
- Displaying subsection lists on the category page - contributed by Amy Gracer
- Add sorting to your tables in Guide - contributed by Amy Gracer
- Showing predefined answers for custom field values in your Help Center webform - contributed by Andrei Kamarouski
- Add estimated reading times to articles - contributed by Sheldon Grimm
- How to make a table of contents (TOC) for Article template - contributed by Ifra Saqlain
- How to make section pages without pagination - contributed by Ashleigh Rentz
- Category page with (conditionally) expandable section lists - contributed by Ashleigh Rentz
- Add an arrow to scroll back to the top of the page - contributed by Trapta
Tips from the Zendesk team
- How can I remove the Submit a Request link from my Help Center - contributed by Jon Brummel
- Displaying an alternative author on your Help Center articles - contributed by Jake Bantz
- Selectively hiding Help Center components using Curlybars - contributed by Jake Bantz
- Redirecting traffic from deleted Help Center articles - contributed by Elliott B.
- Setting up a request-only Help Center - contributed by Rebecca
- Hiding article comments with Curly bars - contributed by Ray Roth
- Adding a disclaimer to a specific ticket form in your Help Center - contributed by Leah Guest
- Displaying satisfaction ratings and overall score in Help Center - contributed by Jennifer Rowe
- Customizing status icons for community posts - contributed by Laura Hippert
- Hiding the sign-up button on your Help Center - contributed by Ricardo
Be sure to also check out our Help Center customization section of Advice and Troubleshooting for more tips and solutions.
We'll continue to add tips to the list as we get them, so keep 'em coming!
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Scott wasted no time posting another great HC tip!
- Add pagination to you articles list - contributed by Scott Dennis
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A new HC tip from moderator Andrea!
- Change search box color - contributed by Andrea Saez
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Another awesome Help Center tip! This one is from Diziana.
- Display articles over multiple pages - contributed by Diziana
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Awesome new HC tip from Renato:
- Show sections in a Humble Squid category on click of an icon - contributed by Renato Lyke
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A new tip from Support!
- Track ticket origination from Help Center - contributed by Aaron Hundt
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Another new Help Center tip from our Support team:
- Showing Help Center article time in 12-hour format - contributed by Arthur Mori
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Another great tip from Diziana!
- Restrict custom block at Home Page based on user group - contributed by Diziana
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New Help Center tip!
- Add note and warning boxes to your articles - contributed by Daniel Murphey
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New tip!
- Automatically redirect end-users to My Activities after log in - contributed by Servicedesk SwissTXT
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Great HC tip from Martijn, who's been part of this community for a long time.
Thanks, Martijn!
Facebook Messenger integration for Help Center - contributed by Martijn Snels
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Two new articles from our amazing Support Advocates:
- Customizing status icons for Community posts - contributed by Laura Hippert
- Adding images to the Humble Squid category boxes - contributed by Jake Bantz
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We have a new HC tip. This one is from Joey Davis--thanks, Joey!
- Add sawtooth design to your Help Center - contributed by Joey Davis
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New HC tip from Tal Admon!
- How to add tabs to your Help Center home page - contributed by Tal Admon
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New tip from our support team!
- Notify customer when Help Center post or comment is converted to ticket - contributed by Amy Spagnolo
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Great new tip from Tal. Thanks, Tal!
- Using article thumbnails in a section page - contributed by Tal Admon
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It's a big week for support tips. Thanks, Elliott!
- Redirecting traffic from deleted Help Center articles - contributed by Elliott B.
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New tips from Diziana and Tal!
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Find current page type and id - contributed by Diziana
- Adding a video background on a category page - contributed by Tal Admon
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Find current page type and id - contributed by Diziana
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New tip from Jake Bantz at Zendesk!
- Displaying an alternative author on your Help Center articles - contributed by Jake Bantz
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New tip from Felix that might help you recover HC content that you accidentally deleted.
- Recovering deleted Help Center content - contributed by Felix Stubner
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Jake Bantz has yet another great tip!
- Updating the breadcrumbs in Help Center to match a custom Community name - contributed by Jake Bantz
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Another awesome tip from Felix....well, this one is more than a tip! Felix built a tool you can use to back up your Help Center articles.
- Back up your Help Center articles with the click of a button - contributed by Felix Stubner
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Cool new tip from our friends at Diziana:
- Add welcome note in HC search box along with user name - contributed by Diziana
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It's been a while! But we have a new HC tip. Enjoy!
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And we have a new support tip! Thanks, Rebecca!!
- Setting up a request-only Help Center - contributed by Rebecca
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*pops in*
NEAT!
*pops out*
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Thanks for stopping by, Andrea!
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silly question but need to ask how do we integrate my Help-Desk page in java application?
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Hi Sandeep!
In general, Help Center does not have embed functionality or the ability to be integrated into other applications. Iframe may generally work however it is not supported and we plan to deprecate the ability to iframe Help Center in the future.An option could be leveraging the Help Center API via ajax requests to display content in a third party source.
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It's been a while--but we have a new Help Center tip! Thanks to Craig.
- How to show author avatar on community list screens - contributed by Craig Willis
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Cool new tip! Thanks, Carsten
- Automatically have new users "follow" a Help Center section or article (requires a paid subscription to Zapier) - contributed by Carsten Falborg
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