Set up auto response to tickets from all channels


2 댓글

  • Hillary Latham

    I'm not sure what the options might be for facebook or twitter (we do not use those options), but we have an email send to the requester via a trigger when a new ticket is created.  Here is what out trigger looks like (you may need additional conditions or triggers for facebook or twitter or depending on how you are using Zendesk:

  • Jessie Schutz
    Zendesk Customer Care

    Thanks for jumping in to help, Hillary!

    This is exactly right. Under your Meet ALL of the following conditions you'll want to add Channel > Is > Facebook Private Message (or whatever social channel you wish). But that should do the trick!

    Just bear in mind that if you're on Essential your options will be limited.


게시물 댓글 달기가 중지되었습니다.

Zendesk 제공