Support Tip: How to change the ticket Subject using a trigger

37 댓글

  • Kevin Froleiks

    Pedro Rodrigues ( thank you for the reply. I checked and the webhook is active.

    Request method

    Request format
    I am an admin but it does say "basic authentication" not sure if that's a problem.
  • Jans

    Hi folks, 

    Thanks for this info! Question for you - I'm using this to set the subject of our tickets upon creation with the data from a specific field. The trigger seems to successfully update the ticket subject on the agent side, but when I look in the help center, and the email notifications, I still see the old subject. Do you know how I can get the subject to change in the help center and email notifications? 

  • Juan

    We have a custom form on our website that submits data into a ticket via email but it adds a string of text to the subject (and thus ticket subject) that we do not want in there.

    Is there a way to adapt this to remove a specific string of text from the ticket subject and leave the rest of the subject as is?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Juan,

    Natively this unfortunately not possible.

    But I have found the following Community Post with a workaround for it:
    Support Tip: How to change the ticket Subject using a trigger
  • Ulises Soto

    Hello, how can I add the Ticket ID to a custom ticket field?

  • Anna Billings

    +1 for just being able to do this as a trigger.

    Additionally, it looks like the layout for webhooks has changed since this article was created and it could use a refresh to match what's current in the UI.

  • Pedro Rodrigues
    Community Moderator

    Hi Anna Billings, you're right - article updated accordingly! Thank you for the heads up 👍


댓글을 남기려면 로그인하세요.

Zendesk 제공