Zendesk on Zendesk series discussions
Zendesk on Zendesk is a series about a specific topic and how our Zendesk Customer Support team uses Zendesk.
Each topic is written and moderated by a member of the Zendesk Customer Support team. They share tips and best practices, and community members can ask questions and share their own tips and ideas.
Here's the complete Zendesk on Zendesk series:
- Escalating tickets to developers - by Joe Oliver
- How we manage apps - by Jim Nestell
- Using a Play button-centered workflow - by Brian Harris and Ana Wiechers
- How we use the About field - by Robin Frerichs
- How we manage customer satisfaction surveys and ratings - by Anna Rozentale
- How we use the Knowledge Capture app - by Melissa Burch
- How we do KCS - by Ricardo Pinto
- How we write KCS articles - by Stephen Fusco
- How we translate KCS articles - by MacKenzie Krueger
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In case you missed it, the latest Zendesk on Zendesk was added last week:
- Lifecycle of a problem ticket - by Joseph May
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Check out the Bump Bump Solve Zendesk on Zendesk session by Matt M:
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@jennifer - super helpful...as always!
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Thanks Makenzie! Glad you like Zendesk on Zendesk!
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Here's the latest Zendesk on Zendesk:
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The latest Zendesk on Zendesk is live this week:
- Ticket triage - by Rodney Lewis
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Today's Z on Z is about how we analyze and use our NPS data here at Zendesk!
- Making the most of NPS survey data - by Lori Gauthier
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Today's Z on Z about the Play button is now live! Check it out here: Using a Play button-centered workflow
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Today's Z on Z is live! See more here: Sharing support knowledge with internal shadowing
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This month's Zendesk on Zendesk is now available! Check it out here: How we use the About field
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Hi everyone!
The September Zendesk on Zendesk on how we manage customer satisfaction surveys and ratings is now live. Check it out here!
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We have a new Zendesk on Zendesk today! Check it out!
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If you use Guide, check out our new Zendesk on Zendesk about how we use the Knowledge Capture app!
- How we use the Knowledge Capture app - by Melissa Burch
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Thanks for keeping this post updated, @Jennifer!
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Hi ZD team,
I found this series really useful, thanks for sharing your experience.
If this is a monthly discussion, where are the rest of the series? (unless after 16 months the plug was pulled or not all of them made it to this post)
Thanks,
Julian
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Hi Julian,
Glad to hear you enjoyed the Zendesk on Zendesk series!
We are not doing those posts regularly anymore, but occasionally, as we have a good topic and info to share about how we use our products. We are long overdue, so maybe we'll have a good topic to share soon. Let us know if there's something specific you are interested in hearing about from our team.
In the meantime, I've edited the text so that it doesn't say that this is a monthly series. Thanks for letting us know.
You might also want to check out these other series:
Thanks for being part of the Zendesk community.
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Hi everyone,
Sorry for the late notice here....but I’m very excited to share that on Tuesday, June 23 we will be hosting a Zendesk on Zendesk: How we use self service to reduce ticket volume webinar.
Attendees will gain valuable takeaways on how to deploy, measure and improve their self-service from the folks who know it the best. Use the links below to sign up:
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Please bring back zendesk on zendesk
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I didn't find everything useful in the zendesk on zendesk, but the stuff I did find useful, I found super useful. Wish zendesk on zendesk would be brought back. I'm new to zendesk, and as someone who is in charge of our company's IT helpdesk, love reading through all the articles and documentation. It helps optimize our zendesk and it helps speed up the process of helping our end-users.
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