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Incorrect "get help" and "give feedback" links
2021년 11월 02일에 게시됨
I noticed that clicking "get help" in Guide directs me to send an email to serviceincident@zendesk.com instead of opening a chat window as stated here. Similarly, clicking "give feedback" takes me to this 404 page instead of Feedback - Help Center (Guide). Just wanted to point this out since both buttons work correctly in Support and Explore. Thanks!
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댓글 5개
Nicole Saunders
Thanks for reporting this, Andrey. This is unexpected behavior and we'll look into what's going on.
In the meantime, is there a question we can try to help answer for you here?
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Alex Gillum-Webb
Jumping in on this - how are we able to contact customer support at the moment? I had a couple of things I want to discuss but 'support@zendesk.com' appears to raise a ticket, that gets auto-solved, with an email reply back to 'join us on messgaing' which is a link that takes me to our companies own Zendesk Support instance.
It appears your requests page no longer functions either.
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Dave Dyson
Here you go: Contacting Zendesk Customer Support
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Andrey Bobrovskiy
@... Thanks! I managed to access the chat from Support after first trying to open it in Guide, and already have an agent helping me with my question.
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Nicole Saunders
Glad to hear it, Andrey!
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