Implementing a custom Date field to count tickets imported to Zendesk

1 댓글

  • Carlos Rodriguez
    Zendesk Customer Care
    What we recommend in this situation is to use the Ticket Import API.  The ticket import API lets you backdate ticket and comment dates.

    I would try to test it in small scale first, to make sure the endpoint and payloads are working well, and then prepare larger imports.
     
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