Credit Card Encrypted Fields

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  • Max McCal
    Zendesk Product Manager

    Hi, Richard – 

    Thanks for the note. The field is definitely not valuable for all use cases, and I think you've done a great job laying that out. We are definitely interested in doing more in this space. The intent of the field as built was to allow the capture of a credit card without revealing that information to the user, but I agree there is limited utility in that without creating all the necessary compliance around it. 

    We're not currently working on PCI compliance, and I don't think we've made a decision about whether that is something we intent to pursue in the long term (there are other compliance standards we're focussed on at the moment), but I certainly think that data security is something we're interested in improving. For the moment, unfortunately, we don't have a very helpful answer to this.

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