Digital Line & Authenticated Users

답변함

2021년 12월 15일에 게시됨

It would be very helpful if, when a user initiated a digital line call while logged into our help center, that user's account were set as the ticket requester. Today, the call lists the requester as an unknown caller, and the agent has to manually update the requester based on info gathered in the call.

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Joey Barrett

Zendesk Product Manager

2021년 12월 22일

Hi Alan,

Thanks for taking the time to reach out to us! This is something we are currently looking into, while there is no timeline just yet for release, we will communicate widely when we do implement it.

Thanks,