Selecting a Form

 

Selecting the correct form when agents create a new ticket is really painful, there is no ability to:

• start typing to filter down the options
• nest the forms to make them easier for an agent to find
• way to hide certain forms from specific groups

Any of the above would be a huge improvement in the usability of the system, as would the option to enable a pop-up allowing an agent to select the correct form as the first step when creating a ticket manually.