It would be nice if there would be an option to clone a ticket.
There are multiple situations where this could be helpfull. For example when someone mentions multiple separate issues (whitch requires different troubleshooting steps/a different follow up). That way you are able to clone all maunally filled in ticketfields and only change the product for example. This saves a lot of time especially if you have a very specific and extensive ticket form like us.
Another use case could be when you manually want to create a follow up ticket. Of course in that case it does copy the contact fields allready, but when you have a lot a manually filled in fields it can be quite a job to first copy everything.
I used this feature is Salesforce a lot, this would be a life saver :-)
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