Enable different greetings for different times of the schedule

답변함

Zendesk Luminary

2022년 3월 10일에 게시됨

Our team close once a week in the middle of the day for a team meeting. e have this set up in our Schedule to close, but we would like to be able to play a different closure recording during those meetings than our general opening hours recording.

It would be great to be able to set different recordings to play at certain times of a Phone Schedule rather than just one for in/outside of hours.

It would also allow for "Good morning" in a recording vs "Good evening" etc.

댓글 4개

날짜

공식

Joey Barrett

Zendesk Product Manager

2022년 3월 16일

Hi Annelisa,

Thanks for the feedback, we have an API for IVR's that you can leverage to change them programatically. We also have a set of API's that can be used to manipulate various parts of the Talk Product that you might find useful.

If you are using an IVR, you could use a script to look at the current time of day, and change the greeting according to what you set in the script.

I have a 1 page document that I can share with you if you think it would be useful?

You would need Engineering resources to help on your side to implement this.

Thanks,

Annelisa Brown

Zendesk Luminary

2022년 3월 16일

Yes please that would be great.

Justin Ramsey

2023년 8월 15일

Would be helpful to have the announced average wait time on the IVR calculate based on schedule (i.e. hours of operation) versus a 24 hour period. Our customers hear they have a 5 min wait time but actually it's about 30 min bc Zendesk is using a 24 hour period to calculate the wait time.