Zendesk deleted our account!? No way to contact support to fix this.
Our team went to login to our Zendesk domain and saw an error that the domain didn't exist! It was working this morning and then just disappeared. We have no way to log into our account, communicate with support, or figure out what happened. Our guide, chat, and tickets are all down and customers cannot communicate with us. We've paid a year in advance and this is unacceptable! Please contact me at Amanda@momentumtech.io and include Jess@momentumtech.io. We need this resolved ASAP!
You can contact them here:
Thanks Lou - we've already reached out to Zendesk through every way we could possibly find. Hopefully they fix this soon.
Sorry to hear you're not able to access your account. I'm going to create a ticket on your behalf and route it over to our customer care team to get this issue resolved.
You'll receive an email shortly stating your ticket has been created so feel free to reply back to that email with the subdomain of your account along with any other information that could help.
Thanks for bringing this to our attention!
I am actually having the same issue as Amanda. We also paid for the year... Could you please contact me as well?
Hi loic falletta I'll raise a ticket on your behalf so we can check this for you. You'll receive an email shortly :) Thanks!
Zendesk did the same thing to us. I opened a ticket and just wanted assurance that someone within Zendesk was looking at it. I haven't gotten a response and customers have been reaching out to us. This is definitely unacceptable.
Naureen Anwar I'm so sorry you're going through this too! They resolved everything for us when we had the issue, but I ended up contacting them through LinkedIn and that got their attention. Seems they've been monitoring this thread as well so hopefully they answer and help!
Amanda, thanks for your kind words. We have been trying everything including Twitter but haven't had any luck so far. Did you contact them via their LinkedIn page or did you reach out to individuals on Linkedin?
The sad thing is that it's been over 24 hours since our page has been down and no one has bothered to give us a response yet. I do hope there is a resolution.
Naureen Anwar I actually posted to my own LinkedIn page and tagged them by @-ing them in the actual post. That garnered quite the response, so since it's been over 24 hours with no reply, I'd give that a shot.
Sorry to hear you're experiencing issues with logging into your account. I bumped the priority of your ticket and I'm reaching out internally to see if we can get a response back out to you ASAP.
Thanks for bringing this to our attention and I will keep you posted when I find out more.
We still haven't heard anything from the support team or any update on the ticket. Not sure what else to do.
It is disappointing not to have any response from the Zendesk team.
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