최근 검색


최근 검색 없음

Assign multiple agents to the same ticket

답변함


2022년 4월 07일에 게시됨

Is it possible to have more than one agent assigned to the same ticket so that it will show on both dashboards when working together to resolve an issue with a customer?

 

Thanks,

Becky


0

1

댓글 1개

Hey Becky!

Go Pens!

I believe the closest thing to what you are looking for is followers. This will allow one agent to be assigned, and another to be notified of any updates made to the ticket. See here for more on that.

I hope that is helpful!

Aaron

0


댓글을 남기려면 로그인하세요.

원하는 정보를 못 찾으셨나요?

새 게시물