How to add custom drop-down options on help-center

답변함

Prasanth P

2022년 06월 03일 17:29

Hi Zendesk community, How to add more options on Zendesk custom drop-down using javascript or jQuery on help-center. Can anyone help on this

3 댓글

Dave Dyson
- 2022년 06월 04일 01:49
Hi Prashant, can you talk more about what you're trying to achieve? What dropdowns are you wanting to modify, and why?

Thanks!

0
Prasanth P
- 2022년 06월 04일 03:16
- 편집된 시간
Hi Dave Dyson,
Thanks for reply.
I have custom dropdown like "issue_type" with some options.Now I'm trying to add more dropdown options on that custom dropdown on help-center.how to add that based on Id? Or other script

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Thomas (internalnote.com)
- 2022년 06월 07일 14:18
Community Moderator
Hey,

The Dropdown fields in your Guide form are created by editing a custom ticket field in the Zendesk Admin Panel.

Adding or injecting extra options in a dropdown client-side will not work since the added options are not known by Zendesk and thus not reflected in the Agent Workspace.

I recommend adding the dropdown options via https://support.zendesk.com/hc/en-us/articles/4408828883738-Editing-and-managing-your-ticket-fields

0

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