Account must have sdkGroup conversations enabled

2022년 7월 08일에 게시됨

My background
1. I have marketplace website and I want to allow conversation between buyer and seller.
2. I tried to implement using Sunshine conversation, Multi-party, https://docs.smooch.io/guide/multi-party-conversations/#use-cases, and web messenger.
3. I tried to add seller to join the buyer's conversation with Join Conversation api, https://docs.smooch.io/rest/#operation/joinConversation, but I got the error "Participants can only join sdkGroup conversations."
4. Due to the error from step 3, I tried to create conversation, https://docs.smooch.io/rest/#operation/createConversation, with type 'sdkGroup', but I get the error 'Account must have sdkGroup conversations enabled to perform this action.'

Please help.

Regards,
Pakpoom

댓글 3개

날짜

Ulysses Bakolias

2022년 7월 26일

Hello Pakpoom,

It appears that the Multi-party add-on may not have been enabled for your account.

I suggest reaching out to your AE or account manager in order to look into getting this set up for you.

Please let us know if you have any further questions.