After a ticket is submitted - How to change the "Your request was successfully submitted"?

Hi,

When a end user uses the contact form and submits a ticket, a little pop-up window says "Your request was successfully submitted".

Do anyone know if its possible to:

1. Let the user go to a new landingpage instead showing that little pop-up.
2. Include information as what kind of e-mail address that was inserted, and what ticket-id that was created for that request?

We want to have a better "confirmation page" after a ticket is submitted, and also this to clearly show what e-mail that was used (typos are known issues), and what ticket id that was created, so they can refer to that Ticket ID in case there should be any problems related to the e-mail.

If this is something somebody have done similar, I would be very happy to have som directions :)