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End-User vs Agent Ended Chat

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Ollie

2022년 7월 13일에 게시됨

Availability to report on whether the agent or end-user actively ended the chat, this would be great to allow our teams to review the reason why the agent ended the chat and if we can identify any issues in performance or process.

 

 

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    Kai B

    Zendesk Luminary

    +1 to this, it would be a great addition to performance reporting for us to identify potential issues

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