Note that we changed to Agent Workspace a few months back.
It is a large step back from the prior interface.
No longer do your tickets automatically refresh, you must continually refresh to browser to see new tickets or comments to existing tickets.
With the prior interface tickets refreshed automatically and we loved our Zendesk (and have from the start of the company, yes, we have been a client that long).
This is a large step back, hoping you get it corrected.
PS - I don't wish to be negative in a public blog, but you don't allow us to open private support tickets (I guess that makes two negative comments in one post)
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