How to get notified by email or on Slack that a requester solved their ticket?

답변함

2022년 7월 21일에 게시됨

Hi,

I sometimes miss when a ticket is updated to solved by the requester as It disappears from my to-do view.

I'd like to set up a slack notification or an email when a ticket = solved by the requester.

Can you please explain to me how to do it?

Thanks

댓글 1개

날짜

The Product Manager Whisperer - 2022Community Moderator

2022년 7월 21일

How does the requester solve it (what channel)?

Only conditions I can find to do that are "Update via (chat, web form, etc.)" and "Status" changed to Solved.

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