Empty tickets created when users mention us in their instagram story

답변함

2022년 8월 01일에 게시됨

Hello,

Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users mention us in their instagram story? It's a pain to have tickets in the view that are not actual messages.

댓글 4개

날짜

Gabriel

Zendesk Customer Care

2022년 8월 03일

Hello Fares,

I hope all is well!! At the moment, we still have no conditions that check if a comment "is not" present. The Instagram Direct message integration is a fairly new integration, so hopefully, new upcoming updates can solve this issue in the future. We have acknowledged this feedback!

Thanks!!

Fares

2022년 8월 04일

Hey Gabriel, thank you for the answer. I will keep an eye out.