Roles where the agent can only see tickets within their groups but also can't be granted access to tickets


1 댓글

  • Salim Cheurfi
    Zendesk Customer Care
    Hi Matthew, 
    The only solution would be to allow these cross-group agent to see any tickets without adding them to these groups, it will prevent any notification. 
    You can create a custom role for these few agents : 

    I recommend going through the following article: Creating Custom Role 

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