Roles where the agent can only see tickets within their groups but also can't be granted access to tickets

답변함

1 댓글

  • Salim Cheurfi
    Zendesk Customer Care
    Hi Matthew, 
     
    The only solution would be to allow these cross-group agent to see any tickets without adding them to these groups, it will prevent any notification. 
     
    You can create a custom role for these few agents : 
     

     
    I recommend going through the following article: Creating Custom Role 
     
    Best,
     
    0

댓글을 남기려면 로그인하세요.

Zendesk 제공