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How to migrate the Tickets Attachments from One Account to Another?

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Usman Khan

2022년 8월 24일에 게시됨

Hi,

Does anyone have any idea how to migrate ticket's comments attachment from one account to another without manual effort using API?

Thanks

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    Usman Khan

    Adding more information: For example, If I have to migrate 100 tickets from Account A and those tickets contain attachments as well. Currently, I see we need to manually download attachments and then upload in the Zendesk and then link them using API. I want to avoid that manual download step. Thanks

    James J Erica Girges any thoughts?
    I have similar problem https://support.zendesk.com/hc/en-us/community/posts/4411831431450-Download-the-Zendesk-ticket-attachment-via-API

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Usman,
     
    Thanks for posting your question to the Community! I would recommend utilizing the Show Attachment API and Upload API to help automate some of it. You could create a function to iterate over the tickets and download the attachments using the Show Attachment API. Then use the Upload API to upload and attach it to the corresponding ticket.
     
    Hope this helps!
     
    Erica 

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