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Timeline Component in Support Ticket?
2022년 8월 28일에 게시됨
I found the timeline component searching around (https://garden.zendesk.com/components/timeline) and would really like to add it to support/incident tickets, to track events of interest for incidents and outages. Is there any way to use this sort of component in a ticket? Customer fields seem to be limited to a set of options, and including this code doesn't seem to be among them, at least not that I can find. Being relatively new to Zendesk, I may not know the proper incantation to search for it.
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Tipene Hughes
You can’t use Zendesk Garden components directly in the support interface of your Zendesk instance but one way you could implement similar functionality is by building a Zendesk Apps Framework app that pulls the relevant ticket data and makes use of Garden components to display the data. Here’s a guide that walks through building an example Zendesk Support App:
https://developer.zendesk.com/documentation/apps/build-an-app/build-your-first-support-app/part-1-laying-the-groundwork/
I hope this helps! Feel free to reach out with any questions.
Thanks,
Tipene
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