최근 검색
최근 검색 없음
Adding a user note that is visible for agents
2022년 9월 05일에 게시됨
Hello, I was wondering how can we add a not for a specific user, where agents can view it when handling different tickets related to the same user.
for Example, I want to label a specific user as a "fraud user" and I need this note to appear for all agents who are handling tickets coming from this user, but I need the message to be visible to them once they open the ticket.
0
1
댓글 1개
Darren Bell
You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.
0