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Function 'forwarding as e-mail'
2022년 9월 14일에 게시됨
It is necessary to show the e-mail address next to the name of the person, when the function 'fowarding as e-mail' is being used.
Why?
1. Zendesk Team forwards message to another internal team that is not working with Zendesk.
2. In the forwarded message only names appear, no e-mail address.
3. The Team working with Outlook does not know, how to proceed in the case the have to contact the person that wrote the comment. They ask the Zendesk Team again.
4. The Zendesk team has to open the ticket again, look for the mail of the person that wrote the comment and copy it in the side conversation.
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댓글 4개
공식
Toby Sterrett
Thanks for the feedback. The email was originally left off because we didn't want to inadvertently leak the personal email addresses of agents if their messages were forwarded. We'll be looking into a solution that will use the support address of the ticket instead of the agent email address.
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Nora Krogoll
Hi Leafworks,
thanks for your work in the overall community!
I was just looking to add a post with just that request. It is really frustrating not being able to see the e-mail address when we forward it and complicates things. I think that this should be fixed easily and hope that the product developers will consider it.
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Shawna James
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Stephanie Schober
Hi all, yes please! We need the E-Mail address in all kinds of side conversations please. Thanks :)
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