Messaging inactivity

5 댓글

  • Christine Felicia
    Zendesk Engineering
    Hi Milton,

    We'll continue to assist you on the ticket you raised with our support team. Kindly check your email for updates. Thanks!
    0
  • Mei-E Loh
    Zendesk Product Manager

    Hi Milton, 

    We might have a workaround for you. 

    We are introducing new update via types in support triggers when a transcript is added to ticket comments. This happens upon a conversation ending either through idle timeout or ticket status updates to pending/ on hold/solved. If you set this condition you should be able to capture idle timeout to add tags. 

    This update should probably be released in the second week of October. 

    Cheers,

    Mei-E 

     

    0
  • Milton L

    That sounds like just the thing. Would you be able to confirm when it launches and what it's listed under please?

    0
  • Milton L

    Hi. Would it be possible to get an update on the above please?

    0
  • Mei-E Loh
    Zendesk Product Manager

    Hello Milton, 

     

    Sorry for the late response, we will be moving to testing phase soon, so i would say definitely expect it this quarter. I will let you know again once we roll to production

    Cheers,

    Mei-e  

    0

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